faq

Frequently asked questions

What materials do you use?


Over 90% of the materials we use are rescued materials, either unwanted or donated by different doners. Currently we are using calf leather, split hide. On thick hides, like cow, using the entire hide would result in a really thick product, so they need to be split in two. Split leather is the bottom part of the leather after being cross-sectionally split. Like most other leather, over time, the leather will adapt itself to the user and develop a personalised and individual look and feel.




What does UPCYCO means?


UPCYCO is a word play we did on the word Upcycle. Upcycle means reuse (discarded objects or material) in such a way as to create a product of higher quality or value than the original.




Do you ship internationally?


Yes! We ship locally AND internationally! Hong Kong orders Local Delivery - S.F Express Collect from S.F Store / Commercial Address - 1-2 Business Days [ FREE ] Household Address - 3-4 Business Days [ HKD 30 ] Free Delivery over HKD 500
Taiwan and Macau Orders Shipped - S.F Express 3-4 Business Days [ HKD 40 ] Free Delivery over HKD 700 International Orders HK Post - Standard Shipping Approximately 14 - 20 Business Days [ HKD 160 ] Free Shipping for orders over HKD 1200




Is there another payment method apart from paying with credit cards?


Yes, you can pay us by Payme or through bank transfer. Unfortunately, we only accept bank transfer from HSBC Bank and Hang Seng Bank. Do contact us if you have any problem with the payment methods.





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